Introduction

How can you add recipient verification details to send your email? You want that after or before you get a Zivver notification that your email has not yet been sent.

To send your email securely, verification details (either a mobile phone number or an access code) are necessary for one or more recipients. Your organization must give you the verification details for all the recipients.

You have these alternatives to add this information and send your email:

Add the recipient verification details to your draft message

Do this if:
- You have a Zivver account.
- Your organization allows you to send emails from the Zivver WebApp or mobile app.

1. Open the Zivver application in your browser or mobile app,
2. Open the draft of your email that you want to send.
3. Click on the marked recipients.
   
4. Add the missing mobile phone number or access code.
5. Send the draft message from the Zivver application.
   It is unnecessary to send your original email again.

Add the recipient verification details to the contact list

Do this if:
- You have a Zivver account.
- Your organization does not allow you to send emails from the Zivver WebApp or mobile app.

Create a contact or update the details of an existing contact in your personal or organization’s contact list.

1. Open the Zivver application in your browser or mobile app.
2. Navigate to your personal or organization’s address book.
3. Create a contact or edit an existing contact.
4. Enter or correct the verification details.
5. Resend your email from your regular email client.
   
   

In some email clients, you can send an email again. Refer to the vendor documentation. If your email client does not, make the same email again as a new email.

Speak to your IT support or Zivver admin

Do that, if one of these is true.
- You do not have a Zivver account.
- You must enter the verification details for the same recipient again.

1. Tell your support to save the missing information to verify your recipients (mobile phone number or access code) in one of these places.
   • The organization address book for Zivver.
   • The system or record from which your organization synchronizes the recipient details to Zivver.
2. Send your email again from your regular email client.

In some email clients, you can send an email again. Refer to the vendor documentation. If your email client does not, make the same email again as a new email.

Add custom headers and send your email again (workaround)

Do this if you do not have a Zivver account and do not have an IT support or Zivver administrator.

1. For every recipient with a missing or invalid phone number, add this to the top of the email body.

     <!--zivver_headers 
     zivver-access-right: <EMAIL> sms <PHONE NUMBER>
     zivver_headers-->
   

2. Replace EMAIL and PHONE NUMBER with the correct values:
   EMAIL is the email address of a single recipient.
   Format: recipient@domain.com
   PHONE NUMBER is the mobile phone number of a single recipient, including the country code.
   Format: +31636363636 or 0031636363636

3. Send your email again.

In some email clients, you can send an email again. Refer to the vendor documentation. If your email client does not, make the same email again as a new email.
See below for an example with the added content to the email body.