Attempts to download messages by FTP in the Zivver WebApp result in empty message bodies.

Cause

The administrator did a reset of the password and did not enter a recovery code.

Solution

1. In the WebApp, open Message recovery
   Settings settings > Message recovery history
2. Click Recover.
3. Do one of these alternatives:
   
   • Use the recovery code.
     
   • Select **I remember my old password”. Then fill out the old password.