With the function Export user data in the Zivver WebApp, you can download Zivver messages via the File Transfer Protocol (FTP). When you connect to Zivver via FTP, you can download your Zivver messages as EML files.

The exported EML files contain these artifacts of the exported Zivver messages.

• The Zivver message bodies
• Information about:
  • The sender
  • The recipient
  • The read receipt
  • The attachments

Attachments sent through Zivver are also attached to the exported EML files.

In the FTP export the messages are sorted as follows: per month, per conversation, per message. This is an example of how the folder structure looks like:

• v3
  • Account: johndoe@example.com
    • Month: 202407
      • Conversation: 20240705T120226Z_ee7f2e3j-w51j-642k-yt65-r3fb1233f07w
        • Message:
          • 0001_20240705T120226Z.eml
          • 0002_20240711T091921Z.eml
          • 0003_20240711T092203Z.eml

Requirements

You can use any FTP Client (like FileZilla or WinSCP) that you prefer as long as it is able to connect to:

• Host: ftp.zivver.com
• Encryption: Explicit TLS
• Port: 21
• Passive Ports: 60000-60999 (only required when you need to use a Passive Transfer Mode)

How to connect

To connect via FTP to your Zivver account follow these steps:

1. In the WebApp, open Export my data
   Alternatively, click Personal Settings manage_accounts > get_app Export my data.
2. Toggle to Enable FTP export for my account. toggle_on
3. In the FTP program, create a connection or session.
4. Enter as hostname: ftp.zivver.com.
5. Enter the username that the Zivver WebApp shows, or your e-mail address.
6. Enter the password that the Zivver WebApp shows.
   Is there no password yet? Then click Generate password for a new password.
7. Enter 21 as the port number.
8. Specify the FTP protocol.
9. Set the encryption to TLS / SSL Explicit Encryption.
10. Confirm the entry and make a connection.
11. If required: Click OK to mark the Zivver certificate as trusted.
    The way to do this differs by FTP program.

You are connected to Zivver via FTP. You can now download Zivver messages as unencrypted .EML files.