Introduction

This document describes the changes introduced in this beta release of the Zivver Office Plugin.

Release highlights

New or improved functionality

• An increased performance when working with Outlook in Online Mode and in Cached Mode.
• Attachments are added faster when working with Outlook in Online Mode and in Cached Mode.
• The CPU load has been reduced by approximately 80% and the amount of network traffic has been reduced.
• An updated branding and an improved design.

Bug fixes

• IM-74 / IM-317 - If an organization has disabled the verification email method, it is not possible to send an email using the Send now with lowest security level button.

• IM-149 - When ‘SMS Code’ is set as verification method, some users may intermittently be unable to add the country code/mobile number via the Verification Methods window.

• IM-277 - When attaching a folder to a secure message via the Zivver clip and saving the message as a draft, the folder is not sent to the recipient when sending the message.

• IM-359 - It is not possible to download just the Proof of Delivery report separately.

• IM-367 - When clicking on download all from within a Zivver message, the message itself is not downloaded.

• IM-369 - Even though the “verification method email” is disabled from the organisation’s settings, the organisation’s settings are not prioritized by the Zivver Office Plugin and it triggers an unusual behaviour when sending an email

• IM-390 - Even though the user is logged in to Zivver, the Zivver ribbon still displays the login option.

• IM-395 - After closing one or more exported Zivver messages, Outlook needs to be restarted before exported Zivver messages can be opened again.

• IM-619 - If the recipients:trustedDomains business rule is set to blocking, it is impossible to send messages to trusted domains both with and without Zivver.

• IM-634 - If the fully qualified file name exceeds 259 characters or if the directory name exceeds 247 characters, the Zivver Office Plugin will not save the attachment.

• IM-686 - When switching from an inline draft message to another message, the inline draft message is emptied.

• IM-712 - If the HighlyConfidentialDomain setting is ON and Zivver is turned on manually, any attachment added through the native Outlook functionality will NOT be processed by Zivver.

• IM-781 - If PAMS is used in combination with iManage client-side filing, sent messages will not be saved in iManage.

• IM-808 - If a business rule triggers on an attachment and the option “delete attachment” is pressed, the attachment will still be processed by Zivver.

• ENG-912 - Users may intermittently become stuck on the “checking message” screen in the Zivver Office Plugin after sending a message.

Known issues

Below is a list of known issues that exist in this version. Where available, workarounds are described.

1. Issue: IM-302 - When sending a message to an internal recipient that doesn’t have a Zivver account, sometimes the message is not send after hitting the Send button.
   This situation might occur during a pilot test when internal recipients do not always have a Zivver account yet.
   Workaround: Clicking ‘send’ twice will successfully send the message.
2. Issue: IM-117 - Logging in and out of a Zivver account multiple times in a row, might cause a Single Sign-On (SSO) login to hang.
   Workaround: Restart Microsoft Outlook.
3. Issue: IM-92 - Users see the error unable to move the items. An unknown error has occurred when they try to move messages to and from a functional-account folder.
   Workaround: Deactivate ‘Save Zivver Messages Unencrypted’ to prevent the error from happening.
4. Issue: IM-104 - Customers using functional accounts in Online mode may find Zivver messages are no longer visible after being moved to a sub-folder.
   Workaround: Messages can be found in and moved from the ‘Synchronization’ > ‘Conflicts’ folder to the desired folder.

5. Issue: IM-785 - The Zivver Office Plugin does not recognize an attachment that the user added with Simple MAPI.
   Workaround: Use the Outlook attachment button to add an attachment, or use the Zivver attachment button for large attachments.

6. Issue: IM-220 - When using an Outlook template for Zivver messages, the font switches size from regular to large upon entering text in the template.

7. Issue: ENG-5515 - Sending an attachment by right-clicking and selecting the Send to Mail Recipient option does not work, regardless of whether Outlook has been started already or not.
   Workaround: Use the Outlook attachment button to add an attachment, or use the Zivver attachment button for large attachments.

8. Issue: ENG-6373 - You cannot update the Zivver Office Plugin for Everyone. When you update, the only option that you can select is Just Me
   Workaround: First, uninstall the plug-in.
   Workaround: Modify the Windows Registry
   [HKEY_CURRENT_USER\Software\Zivver B.V.\Zivver Office Plugin] “InstallScope”=“1”

9. Issue: ENG-6285 - Inline signature is occasionally displayed as a plain text when the zivver message is forwarded or replied to.

10. Issue: ENG-6440 - When any of the inbox email opens and closes in a pop out mode, the pop-up for the property changes appears.
    Workaround: Click NO in the pop-up if there’s no need to change properties

11. Issue: ENG-6441 - Changes to revocation settings from the admin panel are not reflected in the plug-in instantly.
    Workaround: Restart Outlook to apply the changes.

12. Issue: ENG-10425 - When using v6.1.x / v6.2.x of the Zivver Office Plugin, closing Outlook may take longer than when using earlier versions of the Zivver Office Plugin.