Sender ID is no-reply

When you send a Zivver message, the sender ID is no-reply.

Diagnose the problem

  • Do a check on the time to live (TTL).
  • Do a check on leading and trailing spaces.
  • Check dns.google.com for obvious faults or missing entries
  • Release the domain, claim again and add records again
  • Do an error check in the other existing records.
    ZIVVER might not be able to verify the SPF record when there are mistakes in the existing record. For example, this problem occurred when the record contained “a:123.123.123.123”, while this should be “ip4:123.123.123.123”. After “a:” there should be a hostname, not an IP.
  • Make sure that all the records are present on the same domain.
    For example, if the domain contains an include to a different domain, make sure that the first or the other domain contains all the records.
  • Do a check how many lookups the SPF record contains. The SPF record can contain only 10 include entries. You can use, for example, SPF Surveyor for the current number of lookups for a domain. To add more than 10 lookups, you can use a tool for the so-called SPF Flattening, for example AutoSPF. When your organization uses this, the check marks in the DNS settings of the Zivver admin panel can show as not completed. However, everything in practice functions without error.

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