Introduction

With Zivver you securely share information with colleagues, customers, patients, relations and other recipients. If you send a message securely, only you and the recipient (s) can read that message. You can securely mail from your web browser, from a tablet or mobile phone from Outlook. This user manual focuses on the use of Zivver WebApp.

In this user manual you can read:

• How to log in to Zivver.
• How to send Zivver messages.
• How to protect your messages with a recipient check.
• How to revoke a message afterwards.
• How to recover a message.

Log in

To mail securely, log in to your online secure mailbox, using your web browser, such as Internet Explorer or Google Chrome.

1. Go to WebApp.
2. Enter your e-mail address.
3. Enter your password.
4. Enter the second authentication factor.
   

You are now logged in to Zivver and are ready to read and send secure messages.

Secure account with two-factor authentication (2FA)

Secure your account with 2FA. You then use a login code during login. You will receive a login code by text message or in an Authenticator App. You can currently configure 2FA only in the Zivver WebApp.

Read how to set up an additional login method with an SMS code
Read how to set up an additional login method with the Google Chrome Authenticator
Read how to set up an additional login method with an Authenticator app

Send Zivver message

Make sure you are logged in with your Zivver account to send a secure message.

1. Click the create a new message create icon.
2. Add the desired recipients.
   If you are sending a Zivver message for the first time to the receiving e-mail address, you will be asked to choose a verification method.
3. Set the recipients verification method and send the message.
   Recipient verification ensures that only the correct recipients have access to your message.
   Read more about the different verification methods
4. Solve or dismiss any issues which may be highlighted.
5. Press Send

Security notifications

Zivver uses safety notifications to inform you when a certain rule is activated. Which rules are active depends on the institutions in your organization. If there is sensitive information in your message, you will receive a notification above the message. The color of the bar can change depending on the set safety level.
Learn more about the different security levels

Message revocation

Zivver messages can be revoked after sending, either for every participant (including the sender) or just for recipients. Message revocation can be scheduled to occur after a set period, or immediately. Access revocation is designed to fulfill two major functions: - You can withdraw a message that was sent in error. - You can comply to rule where laws or organizational policy require that copies of messages are not kept indefinitely.

How to revoke access to a Zivver message

To revoke access to a Zivver message that you have sent:

1. Select the message that you want to revoke.
2. Click the options more_vert icon in the top right corner of the message.
3. Click remove_circle Revoke Access
   A new window appears, explaining revocation options
4. Click the toggle toggle_off
   A new window titled Revoke access to message appears
5. Click RECIPIENTS if you want the message to remove access for the recipients.
   OR
   Click EVERYONE if you want the message to remove access for from both recipients and yourself.
   If you choose EVERYONE, the message becomes inaccessible after the set period passes. You cannot recover those messages.
6. Click LATER if you want the message to be revoked later
   OR
   Click NOW if you want the message to be revoked immediately.
7. Set a time period using the input box and the drop-down selector. Your organization may or may not have set a default period.
   The scheduled message revocation date displayed changes, in accordance with the time period you choose.
8. Press SET
   A confirmation pop-up window appears

9. Press OK to confirm your choices.
   If you have chosen to revoke the message LATER, a banner is displayed above the message header, stating the revocation period
   If you have chosen to revoke the message NOW, a grayed-out banner is displayed above the message header, stating that access to the message was revoked.

   Revoking a message will remove it from the Zivver inboxes of all recipients, including those you have added in CC: and BCC:.

Restore access to a Zivver message

You can make a revoked message available to the recipients again:

1. Find the message that you want to restore.
   A banner explaining revocation status is displayed above every Zivver message which has been revoked or is scheduled to be revoked.
2. Click the options more_vert icon in the top right corner of the message, then click remove_circle Revoke Access. OR
   Click EDIT SETTINGS in the revocation banner displayed above the message. A new window appears, showing revocation options that were already set
   
3. Click the toggle toggle_on
   _A new window appears, explaining revocation options. The toggle toggleoff displayed in the top left should now be grayed out.
4. Click SET
   The message Scheduled expiration successfully removed is displayed. You have successfully canceled revocation for this message.
   You have successfully restored the message. The message including attachments can be read by the recipient.

Read receipt

You can view a reading confirmation of each message sent. That way you know who has read your message and who has not. At the bottom right of your sent message you will find the read confirmation.
There are three variations of the icon:

• A closed envelope email means that the message has not been opened by any of the recipients.
• An opened envelope drafts means that some or all of the recipients have opened the message.

Click the envelope to see who has read the message and who has not.