Introduction

This guide explains how to immediately revoke access to secure messages sent with Zivver.

Info

Revoking a message removes access to it from the Zivver inboxes of all recipients, including those in BCC.

Access revocation serves two main purposes:

• To withdraw a message sent in error.
• To comply with laws or organizational policies that require messages not to be stored indefinitely.

Warning

Messages revoked for Everyone become permanently inaccessible to both the recipients and the sender after the revocation period expires. Recovery is not possible.

The sections below explain how to revoke access to a message immediately, including:

• Revoking access to a message immediately when a revocation period is set.
• Revoking access to a message immediately when no revocation period is set.

You can recognize a message with a revocation period by the banner at the top of the message. If you don’t see this banner, the message does not have a revocation period.

Revoking Access to a Message Immediately for a Message with a Revocation Period

1. Log in at https://app.zivver.com.
2. Select the message.
   The message appears in the rightmost pane with a light blue or red banner showing the revocation period.
3. Click Edit settings in the message pane.
   A new window titled Revoke access to message appears.
4. Click Now to revoke the message immediately.
   A notification confirms the immediate revocation.
5. Select whether you want to revoke access for Everyone or Recipients.
   Warning

   If you choose Everyone, the message becomes inaccessible to both the recipients and the sender after the set period. Recovery is not possible.
6. Click Set.
   A confirmation window appears.
7. Confirm your changes by clicking Ok.
   The updated revocation settings are applied.

Revoking Access to a Message Immediately for a Message without a Revocation Period

1. Log in at https://app.zivver.com.
2. Select the message.
3. Click the three-dot menu more_vert of the message you want to revoke.
4. Click do_not_disturb_on Revoke Access.
   A new window titled Revoke access to message appears.
5. Enable the Revoke Access setting by toggling toggle_off to toggle_on .
   This activates the revocation settings for the message.
6. Click Now to revoke the message immediately.
   The revocation date updates based on the selected period.
7. Select whether you want to revoke access for Everyone or Recipients.
   Warning

   If you choose Everyone, the message becomes inaccessible to both the recipients and the sender after the set period. Recovery is not possible.
8. Click Set.
   A confirmation window appears.
9. Confirm your changes by clicking Ok.
   The updated revocation settings are applied, and the banner above the message header reflects the new revocation period.

Restoring Access to a Revoked Message

Warning

Messages revoked for Everyone are inaccessible to both the recipients and the sender. Recovery is not possible.

1. Log in at https://app.zivver.com.
2. Select the message.
   The message appears in the rightmost pane with a greyed-out look and a light blue banner indicating it was revoked.
3. Click Reset access in the message pane.
   A confirmation window appears, explaining that the message will become accessible again.
4. Confirm your choice by clicking Ok.
   The greyed-out look and the light blue banner disappear, and the message becomes accessible to recipients again.