Introduction

When it is not possible, for any reason, to use the 2FA method you have set up, back-up codes can be used instead to login.

In your back-up code file, there are ten different 8-digit codes displayed. These codes can each only be used once.

Find the back-up codes

After you set up your two-factor authentication (2FA), you are asked to download the Zivver back-up codes. You should store these back-up codes in a safe folder on your computer where you can easily find them.

If you have downloaded the back-up codes but did not move them to a separate folder, you may find the back-up codes in the following folder on your computer: Users\<username>\Downloads. The standard filename of the file containing your back-up codes contains the words Zivver and back-up code.

Download back-up codes

If you have not downloaded your back-up codes when you set up your 2FA, you can download them later:

1. Log in to the Zivver WebApp
2. Go to your personal settings tune
3. Click Security security
4. Click SHOW BACK-UP CODES
5. Click Download
6. Save the back-up codes in a folder on your computer

Use a back-up code

If you cannot log in with your Authenticator app or with the code by SMS, you can use a back-up code instead:

1. Login to the Webapp with your email address and password
   You are asked to fill in the 6-digit code from the Authenticator app or SMS
2. Copy one of the 8-digit back-up codes in the input field
3. Click Verify.
   You are now logged in.