Logging into your Zivver account during the rollout of Zivver

Your organization is starting with the rollout of Zivver! If you already have a free Zivver account, you will need to log in again with your old credentials to become part of the organization. Below are the different steps depending on your situation:

1. You know your password and have access to your 2FA
2. You don’t remember your password, but have access to you 2FA
3. You do remember your password, but don’t have access to your 2FA
4. You don’t remember your password, and don’t have access to your 2FA

If you don’t know for sure if you remember your password, it is best to start at situation 1 and try the password you think was linked to your account. If the password is not accepted, you can continue with situation 2 to reset your password and then login with your new password and 2FA. If you find out after the password reset that you no longer have access to your 2FA, you can follow the steps in situation 3 to try and login with an alternate method.

Situation 1: You know your password and have an additional login method (2FA)

Follow these steps in your web browser, such as Internet Explorer or Google Chrome:

1. Go to the Webapp.
2. Enter your email address.
3. Enter your password.
4. Enter the two-factor authentication you receive via SMS or through an Authenticator app.
   You are now logged into the Zivver WebApp and part of the organization.

Situation 2: You don’t remember your password, but you have an additional login method (2FA)

Follow the steps in the following guide.
Has your password been successfully changed? Then follow the steps described in Situation 1.

Situation 3: You know your password, but no longer have access to your additional login method (2FA)

Follow these steps in your web browser, such as Internet Explorer or Google Chrome:

1. Go to the Webapp.
2. Enter your email address.
3. Enter your password.
4. Follow the first two options from the following guide.

If the above steps do not work, please contact Zivver’s support desk via support@zivver.com. They will assist you in restoring access to your account.

Situation 4: You don’t remember your password and no longer have access to an additional login method (2FA)

First, reset your password using this guide.
Has your password been successfully changed? You will still need to set up an additional login method. Follow the steps described in Situation 3.

If you experience issues logging in after successfully entering your password and additional login method, please contact your internal helpdesk or administrator.