Introduction

Learn how to set up an extra login method for your account using the Google Authenticator app. Adding an extra login method provides additional security for both your account and your messages.

Install an Authenticator app on your smartphone

1. Open the App Store (iOS) or Google Play Store (Android) on your smartphone.
2. Search for Google Authenticator.
3. Download and install the Google Authenticator app.

Set up an additional login method

To link the Authenticator app to your Zivver account, first complete the following steps on your computer:

1. Open your browser.
2. Log in to the WebApp.
3. Click Settings at the bottom left of your screen.
4. Click security Security.
5. Click the Setup button next to Two-factor authentication for your account (2FA).
   A new window opens.
6. Enter your password.
7. Click Verify.
8. Click Next.
9. Select the Authenticator App option.
10. Click Next.

Note

Do you want to set up the Authenticator app on multiple smartphones? Then save the code that is currently displayed on your screen. You will need it to add the Authenticator app on additional devices. This can be useful if you share an account with multiple colleagues.

Perform the steps for one of the options below on your smartphone:

Option 1: Scan a QR code

1. Open the Google Authenticator app.
2. Tap the plus button in the bottom right corner.
3. Tap Scan QR code photo_camera.
4. If prompted, allow the Google Authenticator app to access your camera.
5. Scan the QR code displayed on your computer screen.
   The account is now added to the Google Authenticator app.
6. Return to your computer to finish the setup.

Option 2: Enter the secret

1. Open the Google Authenticator app.

2. Tap the plus button in the bottom right corner.

3. Tap Enter setup key keyboard.

4. Enter the Account name.

5. Enter your key from the computer screen.

6. Under Type of key, choose Time based.

7. Tap Add.
   The account is now added to the Google Authenticator app.

8. Return to your computer to finish the setup.

9. Click Next.

10. Enter the code from the Google Authenticator app.

11. Click Next.

12. Click Download.

13. Choose a safe location for your backup codes.
    You have successfully set up an additional login method for your account.

Tip

Save your backup codes in a secure place. You can use them to log in if the Google Authenticator app is unavailable.

Log in with the Google Authenticator app

1. Log in to the WebApp.
   You will be asked to enter the code from the Authenticator app.
2. Open the Google Authenticator app on your smartphone.
3. Enter the 6-digit code shown under your Zivver account.
4. Click Verify.
   You have now logged in to the WebApp with your Zivver account.