Introduction

With Zivver Prove, you can download a proof of delivery and proof of receipt. The proof of delivery and proof of receipt serve two purposes:

1. Informing the sender and recipient about the delivery status of the message;
2. Providing the sender and recipient with detailed information about the delivery process.

How do I download the delivery report?

Follow the steps below to download the proof of delivery of a sent message:

1. In Outlook, go to Sent Items;
2. Click the Zivver message for which you want to download the proof of delivery;
3. Click more_vert Options in the top-right corner of the relevant Zivver message;
4. Click download Download delivery report. The delivery report (PDF) is downloaded;
5. Save the file to the desired location.

Contents of Zivver Prove

The contents of the delivery report and proof of receipt have been validated with the Dutch Judiciary and include the following three sections:

1. Message details (per message)
   • Message ID
   • Sender
   • Recipients
   • Subject
   • Attachments
   • Sent date
2. Summary (per recipient)
   • Date the message was opened
   • Delivery status: opened or unopened
3. Detailed event log (per recipient)
   • Which verification method was used
   • Additional technical details regarding the Zivver conversation