Forward a ZIVVER-message in OWA

Introduction

This document explains how to forward a ZIVVER message from Outlook Web Access (OWA). Make sure you are logged in to ZIVVER OWA Add-in first.

Forward a ZIVVER-message

  1. Open the ZIVVER-message you want to forward.
  2. Click Actions on the right side of your screen expand_more .
  3. Select Forward.
  4. Add one or more recipients.
  5. Optional: add your own message text to this forward.
  6. Click Send.
    A ZIVVER pop-up appears.
  7. Select Forward the message
  8. Possibly: If there is more than one message in the conversation you are trying to forward, a popup will appear, in which you can select which message (or messages) you want forwarded.
  9. Possibly: If any security issues are found, a popup window will appear and you should choose what you want to do to resolve them.
  10. Click Next.
  11. Possibly: If there are recipients whose identity has not been verified, set up a verification.
  12. Click Apply.
  13. Click Send

Your message is sent.

ZIVVER automatically converts your forwarded message to a reply on the existing conversation when the recipient of your forwarded message is the same as the original sender of that message.

You can add both the original sender and new recipients to the forwarded message. ZIVVER gives you two choices after step 6 when you do so.

  • Forward this message
    The message will be forwarded to all added recipients.
    Example: You forward a message from michael@zivver.com to peter@contoso.com, oliver@contoso.com and michael@zivver.com. The message will be forwarded to michael@zivver.com, peter@contoso.com and oliver@contoso.com.

  • Reply all
    All recipients who are not in the original conversation will be deleted. The forwarded message will be automatically converted to a reply to the original conversation.
    Example: You forward a message from michael@zivver.com to peter@contoso.com, oliver@contoso.com and michael@zivver.com. Peter@contoso.com and oliver@contoso.com will be deleted as recipients. The forwarded message will be automatically converted to a reply to the original conversation.

You should continue from step 7 in this Quick Reference Card after choosing between Forward this message and Reply all.

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