Why am I receiving an update notification saying: “A new version is available!”?

This feature helps you to stay up to date. The notification tells you that Zivver released an update for the Zivver Office Plugin and that you can install it.

What improvements were added to the newest version of the Zivver Office Plugin?

For the latest version, refer to the release notes. It lists the fixes and improvements.

Do I have to install the update right away?

Zivver recommends to install the update as soon as possible. However, you can ignore the notification if the time is inconvenient. You get the update prompt again when you start Outlook.

I don’t have the required rights to install the update.

In that case, probably your system administrator limited your rights to ensure that installations and updates happen under the guidance of the system administrator. Speak to your system administrator.

I tried to install the update, but now Zivver does not work anymore. What should I do?

You can try to uninstall or remove the currently installed Zivver Office Plugin in the Windows overview of installed applications. After you remove the Plugin, you can install the new version with the steps in the installation manual. If you experience problems while you do the installation, speak to Zivver Support via support@zivver.com.