Introduction

This document explains how to revoke secure messages sent with Zivver and how to cancel or modify Revoke Access settings for a message.

Access revocation is designed to fulfill two major functions - You can withdraw a message that was sent in error. - You can comply to rule where laws or organizational policy require that copies of messages are not kept indefinitely.

Prerequisites: The Zivver Office Plugin is installed and secure mailing is on.

How set the revocation period when creating a new message

1. Click New E-mail in the Outlook ribbon.
   A new window appears, with your new message in it.
2. Add recipients, content and attachments to the message as usual.
3. Click the Revoke Access history icon.
   A new window appears, explaining revocation options
4. Click the toggle toggle_off
   A new window titled Revoke access appears
5. Click RECIPIENTS if you want that the recipients have no access to the message.
   OR Click EVERYONE if you want that the recipients and you have no access to the message.
   If you choose EVERYONE, the message becomes inaccessible after the set period passes. You cannot recover those messages.
6. Set a time period using the input box and the drop-down selector. The default is 30 days, but may be different depending on your organization’s particular settings.
   The scheduled message revocation date displayed changes according to the time period you choose.
7. Click SAVE
   A confirmation pop-up window appears
8. Press CONFIRM to confirm your choices.
   You are returned to the message window, and a blue checkmark appears next to the revocation history icon. Hover over the revocation icon to see a tooltip explaining when the message will be revoked
9. Press Send.
   Your message is sent securely with Zivver and will be revoked after the time period you have set lapses.
   Recipients of your message will see the time period after which the message will be revoked in a banner above the actual message

How to cancel the Revoke message settings for a message you have already sent

1. Navigate to your Sent Items folder and click the message you wish to modify.
   Your message is shown in the rightmost pane. A light blue banner is displayed above the message header, stating the revocation period
2. In the message pane, click EDIT SETTINGS
   A new window titled Revoke access appears
3. Click the toggle toggle_on in the top left corner
   _The toggle toggleoff is grayed out and a text explaining revocation options appears.
4. Click SAVE
   A confirmation window appears
5. Click CONFIRM
   The blue banner stating the revocation period is no longer displayed above the message header. Access to the message will no longer be revoked

How to change the revocation period for a message you have already sent

1. Navigate to your Sent Items folder and click the message you wish to modify.
   Your message is shown in the rightmost pane. A light blue banner is displayed above the message header, stating the revocation period
2. In the message pane, click EDIT SETTINGS
   A new window titled Revoke access appears
3. Set a time period using the input box and the drop-down selector. The Zivver default is 30 days, but the actual default period shown may be different, depending on your organization’s particular settings.
   The message revocation date displayed changes according to the time period you choose.
   OR Click NOW if you wish to immediately revoke the message.
   If you click NOW, a notification to the effect that the message will be revoked immediately is displayed
4. Click SAVE
   A confirmation window appears
5. Click CONFIRM
   Your message is shown in the rightmost pane.
   

How to set a revocation period for a Zivver secured message you have already sent

1. Navigate to your Sent Items folder and click the message you wish to modify.
   
2. Click More options more_vert
   A menu appears
3. Click Revoke access history
   A new window appears, explaining revocation options
4. Click the toggle toggle_off in the top left corner
   

5. Click RECIPIENTS if you want the message to be removed from recipients’ inboxes.
   OR Click EVERYONE if you want the message to be removed from both recipients’ inboxes and your own.

   If you choose EVERYONE, the message becomes inaccessible after the set period passes. You cannot recover those messages.

6. Click LATER if you want the message to be revoked after a certain period of time has passed. Set a time period using the input box and the drop-down selector. The Zivver default is 30 days, but the actual default period shown may be different, depending on your organization’s particular settings.
   The scheduled message revocation date displayed changes according to the time period you choose.
   OR

7. Click NOW if you wish to immediately revoke the message.
   If you click NOW, a notification to the effect that the message will be revoked immediately is displayed

8. Click SAVE
   A confirmation window appears

9. Click CONFIRM
   Your message is shown in the rightmost pane.
   If you have chosen to revoke the message LATER, a light blue banner is displayed above the message header, stating the revocation period
   If you have chosen to revoke the message NOW, a greed-out banner is displayed above the message header, stating that access to the message was revoked.

How to restore access to a message you have revoked

1. Navigate to your Sent Items folder and click the message you wish to modify.
   Your message is shown in the rightmost pane. A greed-out banner is displayed above the message header, stating that access to the message was revoked.
2. In the message pane, click RESET ACCESS
   A confirmation window appears, explaining that the message will become available to recipients again.
3. Click CONFIRM
   The greed-out banner stating that access to the message was revoked is no longer displayed above the message header. The message is now accessible to recipients