Glossary of terms


This document explains the usage of terms in Zivver products and documentation.



two-factor authentication.

access code

a code which is communicated to a recipient by means other than SMS or mail, and which is used to access Zivver messages addressed to said recipient.

account delegation

the process of granting an rights to send and receive Zivver messages via another account. User and functional accounts can be delegated.

adopted user

a user whose email address is in a claimed domain or who has accepted the invitation email. Compare: personal account

administrator account

account which is granted Zivver administrator rights.


an email address which automatically forwards received Zivver messages to the primary email address. An alias can not send a Zivver message.

backup code

code to be used to restore access to your account in the event that you lost access to your 2FA.

business rules

filtering rules for Zivver message drafts.

catch-all account

see functional account.

claimed domain

a domain name which has been claimed by a Zivver admin.


messages between Zivver users which share a topic and a recipient list.

conversation starter

a web widget which directs guests to the Zivver WebApp so they can compose a Zivver message to a Zivver user.

delegate account

a user account which is allowed to read, send and receive email using the address of another account.

delegated account

a user account for which a delegate exists

distribution list

obsolete: contact group

external recipient

a recipient email address which doesn’t belong to a claimed domain

extra identity check

see extra login method

extra login method

second authentication factor in a 2FA scheme

free account

user account which is not managed by an organization administrator and is not in a claimed domain. also known as unmanaged account

functional account

an account which is used by multiple members of an organization, such as

guest account

a type of Zivver account which can only be used to send messages to other Zivver accounts and is limited in other ways. all guest accounts are free accounts

introduction email

an explanatory message which can be sent (depending on admin choice) to recipients of Zivver messages which have never received Zivver messages before.

invitation email

email which is sent to addresses to join an organization and create an account if there isn’t an existing account for the email address invited.

managed account

a user account which is managed by a Zivver administrator.

normal account

see user account

notification message

an email message which notifies a recipient that a Zivver message has been sent to them

organization account

see: managed account

organization access code

an access code which is available to all senders within an organization.

organization address book

see shared address book

organizational contacts

contacts in a Zivver address book which are shared between members of an organization

open conversation starter

a conversation starter type which allows anyone, regardless of whether they have a Zivver account, to start a Zivver conversation with any (specified) contact within your organization.

organization contacts

contacts within your own organization.

personal access code

an access code which is not shared with other Zivver users within the sender’s organization; compare: organization access code

personal account

see: free account

personal contacts

contacts added to an address book by the users themselves.

personal conversation starter

a conversation starter which allows anyone without a Zivver account to start a Zivver conversation with a specific contact within your organization.

personalized conversation starter

a conversation starter which has been branded or otherwise customized for a certain organization


person that receives a Zivver message

recovery code

a code used to restore access to messages after a password change


The process of the withdrawal (recall) of a message. Refer to Revoke access to a secure Zivver message.

rogue account

free accounts in a claimed domain. Accounts in claimed domains should all be managed accounts.

shared access code

see organization access code

shared account

see delegated account

shared address book

an address book which contains members of various organizations. Users can apply for inclusion in a shared address book.

shared recipient

a recipient address which features in a shared address book

SMS verification

recipient identity verification by means of an SMS sent to a known mobile phone number

trusted domain

Domain chosen by an organization, to which Zivver messages are not sent. For addresses in the selected domain, Zivver will deliver a regular e-mail instead of a Zivver message.

unmanaged account

see free account

user account

a Zivver account which does not have administrator privileges; guest accounts are also user accounts

verification code

a one-time access code that is sent via email

verification email

email containing an access code

verification method

a method to verify a recipient’s identity prior to granting access to a Zivver message. Zivver uses access codes for this purpose.

verification suggestions

a list of verification methods used for various recipients.

workplace credentials

credentials which authenticate a user for an SSO solution used by an organization, such as AD FS; proof of identity obtained from such a system can be used to login to Zivver, provided the required integration is already set up

Zivver credentials

username/password pair used to log in directly to a Zivver account; compare: workplace credentials

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