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Glossary of terms
Introduction
This document explains the usage of terms in Zivver products and documentation.
Glossary
2FA
two-factor authentication.
access code
a code which is communicated to a recipient by means other than SMS or mail, and which is used to access Zivver messages addressed to said recipient.
account delegation
the process of granting rights to send and receive Zivver messages via another account. User and functional accounts can be delegated.
adopted user
a user whose email address is in a claimed domain or who has accepted the invitation email. Compare: personal account
administrator account
account which is granted Zivver administrator rights.
alias
an email address which automatically forwards received Zivver messages to the primary email address. An alias can not send a Zivver message.
backup code
code to be used to restore access to your account in the event that you lost access to your 2FA.
business rules
filtering rules for Zivver message drafts.
catch-all account
see functional account.
claimed domain
a domain name which has been claimed by a Zivver admin.
conversation
messages between Zivver users which share a topic and a recipient list.
conversation starter
a web widget which directs guests to the Zivver WebApp so they can compose a Zivver message to a Zivver user.
delegate account
a user account which is allowed to read, send and receive email using the address of another account.
delegated account
a user account for which a delegate exists
distribution list
obsolete: contact group
external recipient
a recipient email address which doesn’t belong to a claimed domain
extra identity check
extra login method
second authentication factor in a 2FA scheme
free account
user account which is not managed by an organization administrator and is not in a claimed domain. also known as unmanaged account
functional account
an account which is used by multiple members of an organization, such as info@vorbeeldbv.nl
guest account
a type of Zivver account which can only be used to send messages to other Zivver accounts and is limited in other ways. all guest accounts are free accounts
introduction email
an explanatory message which can be sent (depending on admin choice) to recipients of Zivver messages which have never received Zivver messages before.
invitation email
email which is sent to addresses to join an organization and create an account if there isn’t an existing account for the email address invited.
managed account
a user account which is managed by a Zivver administrator.
normal account
see user account
notification message
an email message which notifies a recipient that a Zivver message has been sent to them
organization account
see: managed account
organization access code
an access code which is available to all senders within an organization.
organization address book
organizational contacts
contacts in a Zivver address book which are shared between members of an organization
open conversation starter
a conversation starter type which allows anyone, regardless of whether they have a Zivver account, to start a Zivver conversation with any (specified) contact within your organization.
organization contacts
contacts within your own organization.
personal access code
an access code which is not shared with other Zivver users within the sender’s organization; compare: organization access code
personal account
see: free account
personal contacts
contacts added to an address book by the users themselves.
personal conversation starter
a conversation starter which allows anyone without a Zivver account to start a Zivver conversation with a specific contact within your organization.
personalized conversation starter
a conversation starter which has been branded or otherwise customized for a certain organization
recipient
person that receives a Zivver message
recovery code
a code used to restore access to messages after a password change
revocation
The process of the withdrawal (recall) of a message. Refer to Revoke access to a secure Zivver message.
rogue account
free accounts in a claimed domain. Accounts in claimed domains should all be managed accounts.
shared access code
shared account
shared address book
an address book which contains members of various organizations. Users can apply for inclusion in a shared address book.
shared recipient
a recipient address which features in a shared address book
SMS verification
recipient identity verification by means of an SMS sent to a known mobile phone number
trusted domain
Domain chosen by an organization, to which Zivver messages are not sent. For addresses in the selected domain, Zivver will deliver a regular e-mail instead of a Zivver message.
unmanaged account
see free account
user account
a Zivver account which does not have administrator privileges; guest accounts are also user accounts
verification code
a one-time access code that is sent via email
verification email
email containing an access code
verification method
a method to verify a recipient’s identity prior to granting access to a Zivver message. Zivver uses access codes for this purpose.
verification suggestions
a list of verification methods used for various recipients.
workplace credentials
credentials which authenticate a user for an SSO solution used by an organization, such as AD FS; proof of identity obtained from such a system can be used to login to Zivver, provided the required integration is already set up
Zivver credentials
username/password pair used to log in directly to a Zivver account; compare: workplace credentials