Question

Why is the Zivver plugin not visible after installation?

Answer 1

The plugin is inactive.

You can recognize this situation if you don’t see the Zivver tab and if the Zivver switch does not appear when you compose an email.

Read how to activate the plugin in Outlook 2016/2019 for step-by-step instructions on how to activate the plugin.

Answer 2

You are not logged in with the correct email address in Zivver.

You can recognize this situation if the Zivver switch is not visible while composing a message, but the Zivver tab is visible. This can happen if you use multiple email addresses and try to send an email from an account that is logged in incorrectly.

Read how to check if you are logged in for step-by-step instructions on how to verify your login status.