Introduction

This page explains why you have received a notification email from Zivver asking you to add recipient verification details to send your email, and how to do this.

Why did I get this notification email?

Your organization uses Zivver to secure emails and protect personal or sensitive information. The information security policy of your organization requires that the recipient(s) of your email are verified before they can access its contents. Depending on your organization’s policy, Zivver can verify recipients using a code sent by SMS to their mobile phone or using an (organization-wide) access code.

If you received this notification, it means that:

• A phone number or access code is missing for one or more recipients.
• None of the recipients have received your email.

What can I do about it?

You have the following options to add the missing recipient verification details and send your email:

Use the link in the notification email to finish sending your email.

Do this if your organization allows you to send emails from the Zivver Web App or mobile app.

1. Click the Finish sending your email link in the notification email.
2. The draft Zivver message opens in the Zivver Web or Mobile App.
3. Click on the marked recipients.
4. Add the missing mobile phone number(s) or access code(s).
5. Send the draft message from the Zivver application.
   It is not necessary to send your original email again.

You can also access the draft message by navigating manually to the Zivver Web App or mobile app.

Add the recipient verification details to the Zivver contact list

Do this if your organization does not allow you to send emails from the Zivver Web App or mobile app.

1. Open the Zivver application in your browser or mobile app.
2. Navigate to your personal or organization’s address book.
3. Create a contact or edit an existing contact.
4. Enter or correct the verification details.
5. Resend your email from your regular email client.

In some email clients, you can resend an email. Refer to the vendor documentation. If your email client does not support this, send the email again as a new message.

Speak to your IT support or Zivver admin

If the options above don’t work, contact your IT support or Zivver administrator.

If you are asked to enter verification details for the same recipient more than once, it is possible that another system overwrites those details. Such a system could be one that imports contact information and overwrites existing data. In this case, ask your IT support or Zivver administrator to save or update the missing information in the relevant system. When this is done, send your email again from your regular email client.

Add custom headers and send your email again (workaround)

If none of the above options are possible, you can use this workaround.

Warning

Only for experienced users.

1. For every recipient with a missing or invalid phone number, add this to the top of the email body:

     <!--zivver_headers
     zivver-access-right: <EMAIL> sms <PHONE NUMBER>
     zivver_headers-->
   

   Note

   Make sure the text format is set to Plain text. This is the only format that can handle the added header.
2. Replace <EMAIL> and <PHONE NUMBER> with the correct values:
   <EMAIL> is the email address of a single recipient.
   Format: recipient@domain.com
   <PHONE NUMBER> is the mobile phone number of a single recipient, including the country code.
   Format: +31636363636 or 00316363636
3. Send your email again.

In some email clients, you can resend an email. Refer to the vendor documentation. If your email client does not support this, send the email again as a new message.

See below for an example with the custom headers added to the email body.