Why doesn't the recovery code work?

When the recovery code doesn’t work, it’s most likely that you are trying to use the wrong recovery code.

Zivver recovery codes are tied to specific passwords, not to user accounts. If you request a recovery code after a password change, the recovery code will work for messages which were sent or received after the password change. To restore access to your old messages, you need the recovery code that corresponds to your old password. You received this recovery code on the date that you created your account, or on the date you created your password. Zivver tells you the date and time that you received the recovery code on.

Please follow the instructions on how to restore your messages exactly.

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