Introduction

Before guest users can open a Zivver message, they must complete verification via SMS, email, or access code. In the Zivver WebApp, the administrator can allow these recipients to skip this verification on trusted devices.

If the administrator disables this feature, guest users will need to complete the second verification each time.

For instructions for guest users, see Skip Second Verification WebApp - Trusted-device authentication.

Procedure

1. Log in to the Zivver WebApp with your administrator account.
2. Click Organization Settings.
3. Expand Policies.
4. Click Verification methods.
5. Scroll down to Trusted device authentication for recipients.
   Tip

   Do you not see the option Trusted device authentication for recipients? Contact your Customer Success Manager or support@zivver.com. They will be happy to assist you.
6. Enable the option Recipients can stay authenticated on their device.
   The option to allow users to remember the device is now available.