I am a Zivver admin
Configure and manage Zivver
Hand over a domain
The administrator can hand over the management of Zivver accounts in a domain that has been claimed by a different organization, to that organization.
If a domain with Zivver accounts managed by your organization is successfully claimed by different organization, its status shows as not_interested taken in the domains list.
The administrator account which does the handover must not be tied to an email address that belongs to the domain that you hand over.
For example,
admin@example.com cannot hand over the example.com domain.
Thus, it might be necessary to make a new admin account to do a handover.
To hand over the administration of Zivver accounts on the claimed domain to the other organization:
- Click the HAND OVER button.
A confirmation window appears - Choose YES
After a short pause, the domain you have handed over is removed from the domains list
The domain change has succeeded
The new organization manages the accounts in the handed over domain. That includes every functional account.
The process removes:
- Every alias in the domain.
- Conversation starters that the administrator configured for email addresses in the domain.