Introduction

Export all Zivver messages that were sent and received by your organization for archiving purposes. This method allows you to export all messages in a ZIP file via a Zivver message. This method is recommended for smaller organizations with a limited number of messages. For organizations with a large number of messages, we recommend using the API method to export messages with a Python script.

Instructions

1. Create a support ticket to have the export of all messages enabled for your organization.
   Please include the Zivver message method in your request.

After the export of all messages is enabled for your organization, you can start the export process:

1. Log in to the Zivver WebApp.
2. Click Organization Settings.
3. Expand General.
4. Click Organization account.
5. Scroll down to Export user data.
6. Select Using Zivver.
7. Click Start export.

The export will start running. You can refresh the page to see the progress. The progress bar reflects the number of mailboxes completed out of the total, not the amount of data within those mailboxes. Once the export is ready, you will receive a Zivver message containing the ZIP file with all organization messages.

Note

There will be no notification message sent to your regular email address when the export is ready. You need to check the Zivver WebApp for the notification message.

Organizing the message files

Messages are stored as EML files and include any additional attachments. The messages are exported unencrypted, which means that you do not need a Zivver Client to read them.

In the export file, messages are sorted by account, then by month, by conversation, and by message. An example of the folder structure is:

v3
└── Account: johndoe@example.com
    └── Month: 202407
        └── Conversation: 20240705T120226Z_ee7f2e3j-w51j-642k-yt65-r3fb1233f07w
            └── Message
                ├── 0001_20240705T120226Z.eml
                ├── 0002_20240711T091921Z.eml
                └── 0003_20240711T092203Z.eml