Introduction

Export all Zivver messages that were sent and received by your organization for archiving purposes. This method allows you to export all messages via an FTP connection. The FTP method is a legacy approach and is not recommended for new exports. For organizations with a large number of messages, we recommend using the API method to export messages with a Python script. For smaller organizations with a limited number of messages, we recommend using the Zivver WebApp method to export all messages in a ZIP file via a Zivver message.

Requirements

We recommend using FileZilla as the FTP client with its default connection settings, as this is known to work best with our platform. FileZilla supports the required setup:

• Host: ftp.zivver.com
• Encryption: Explicit TLS
• Port: 21
• Passive Ports: 60000–60999 (only required when using Passive Transfer Mode)

How to connect

1. Create a support ticket to have the export of all messages enabled for your organization.
   Please include the FTP method in your request.

After the export of all messages is enabled for your organization, you can start the export process:

1. Log in to the Zivver WebApp.
2. Click Organization Settings.
3. Expand General.
4. Click Organization account.
5. Scroll down to Export user data.
6. Copy the Host.
7. Open your FTP client and paste the copied Host.
8. Go back to Export user data.
9. Copy the User name.
10. Open your FTP client and paste the copied User name.
11. Generate a Zivver API key.
12. In your FTP client, use the generated API key as the password for the FTP connection.
13. Make sure the connection uses port 21.
14. Make sure the connection uses Explicit TLS for encryption.
15. Make sure that logging is enabled and stored locally for future reference.
16. Test the connection.

You are now connected to Zivver via FTP. You can download Zivver messages as unencrypted .eml files.

Tip

Not all files may be successfully transferred immediately. If this happens, right-click the Failed transfers tab in the bottom left and click Reset and requeue all to retry. You may need to do this a few times.

Organizing the message files

Messages are stored as EML files and include any additional attachments. The messages are exported unencrypted, which means that you do not need a Zivver Client to read them.

In the export file, messages are sorted by account, then by month, by conversation, and by message. An example of the folder structure is:

v3
└── Account: johndoe@example.com
    └── Month: 202407
        └── Conversation: 20240705T120226Z_ee7f2e3j-w51j-642k-yt65-r3fb1233f07w
            └── Message
                ├── 0001_20240705T120226Z.eml
                ├── 0002_20240711T091921Z.eml
                └── 0003_20240711T092203Z.eml

FAQ