Introduction

This document explains how to create a functional account. Functional accounts are used for general e-mail addresses such as info@zivver.com or helpdesk@zivver.com. Functional accounts are also called shared accounts or shared mailboxes. Users can not log in to a functional account initially, but must be granted access by administrators. Zivver users are automatically logged in for the functional accounts assigned to them when they log in with their user account credentials.

Create a functional account

Warning

You can only create a functional account if you are the administrator of your organization and if the domain falls under the management of your organization. Learn more about managing your domain in Zivver.

1. Log in to the WebApp.
2. Click the room_preferences Organization Settings icon at the bottom left of your browser window.
3. Go to people_outline User administration.
4. Click Accounts.
5. In the top right, click the add_circle_outline Add functional account button.
   A new screen will open.
6. Enter the email address of the functional account (for example, helpdesk@examplecorp.com).
7. Enter a name for the functional account (for example, Helpdesk).
8. Optional: Select the Add another account option if you want to add an additional account.
9. Click Add account.
   The functional account is created. You can now grant users access to this functional account.

You can grant users access to a functional account in the WebApp accounts page

Switch to a functional account in the WebApp

Learn more about changing user account to functional account in the WebApp

Users who work with the Zivver Office Plug-in are automatically logged in for the functional account via their personal account.