Introduction

This document explains which steps you can take if your email address changes. Your Zivver account is linked to your email address. If this email address changes, you will need a new Zivver account for your new email address. You can maintain access to your old conversations by granting your new account access to your old account.

Invite your new mail address and set it as administrator.

1. Log in to the WebApp with your current account (hereafter called old account).
2. Go to Organization Settings tune .
3. Select Accounts assignment_ind .
4. Select ADD NEW
5. Insert a name.
6. Insert a password.
   Select GENERATE to have Zivver generate a password for you.
7. Insert the email address. You can only invite an email address of a claimed domain.
8. Select ADD.
9. Insert the email address of your new account in the search bar search in ACCOUNTS.
10. Select Edit behind the account edit .
11. Go to Account type.
12. Select the type of account you want to set up.
13. Select SAVE.

Grant your new account access to your old account.

1. Log in to the WebApp with new account.
2. Go to Organization Settings tune .
3. Select Accounts assignment_ind .
4. Select Edit behind the account edit .
5. Go to Grant access.
6. Insert the name or the email address of your old account.
7. Select your old account.
   You will receive a notification email. You are automatically logged in to your new account in the Office Plugin. You can switch accounts by clicking your profile picture in the top-right corner of your screen.

You can now use your new account. Your old account will be maintained. Messages sent to your old account can be found in the mailbox of your old account.

Switch between the old and the new account

1. Log in to WebApp.
2. Click your profile picture in the top-right corner of the screen person_pin .
   
3. Click the email address to go to your other account’s mailbox.