Introduction

This document explains how to appoint a second administrator.

An administrator has rights to, for example, restore Zivver messages, change passwords or make adjustments to notification messages. If a user or administrator loses access to a Zivver account, only another administrator can restore access. That’s why you need at least two administrators in an organization.

In short: The appointment of a second manager guarantees access to Zivver for your organization will not be inadvertently blocked or disrupted.

Add a second administrator account

1. Go to the Accounts page.
2. Click the edit edit icon next to the account name.
3. Scroll down to Account type.
4. Click the account type that you want to choose.
5. Click SAVE CHANGES.

Promoting a user to administrator with SSO present

A Zivver password must be set, for normal accounts that are upgraded to an administrator account. This is to make sure that admins can always log in to manage organization settings, even when SSO is not working.

When promoting a user account to administrator, if SSO is enabled, you will be prompted to choose a new, temporary password for the new administrator after performing step 5. above.

The new administrator will be prompted to change the temporary password with one of their own choosing the next time they login via Zivver.

The new administrator will receive an email listing the new functionalities they can make use of.

Promoting a user to administrator without SSO

If Zivver does not have SSO enabled, there is no need to choose a temporary password for administrators. The new administrator will receive an email listing the new functionalities they can make use of.

Invite Users

Are there Zivver user accounts not yet members of your organization? Then first invite them!

Read more about inviting colleagues when SSO is used
Read more about inviting colleagues when SSO is not used