Introduction

Zivver messages to external recipients will usually be delivered securely. Meaning the content and attachments of the message remain on the Zivver platform, and the recipient gets a notification email to open the secure message on the Zivver platform. This can pose a challenge for receiving inboxes where the message is needed directly in the inbox. For instance when there is an automated process to handle the incoming messages.

Solution

With Outbound Direct Delivery (ODD), Zivver messages to specified domains will be delivered directly to the inbox. Prerequisites for ODD is that the receiving mail server adheres to certain security measures, such as TLS 1.2 or higher, and a certificate from a trusted authority (PKIX certificate). Should the receiving mail server fail for these security checks, Zivver will fall back to sending a notification message.

Enable Outbound Direct Delivery

You will need Administrator rights in Zivver (full administrator or policy administrator roles if RBAC is enabled for your organization) in order to enable this feature.

In your Zivver administrator console, go to Policies > verification methods. Scroll to the bottom of this page. Here you will find the Outbound Direct Delivery feature. Enable the feature, and specify the domain(s) for which you want ODD to be active. Once you save the domains, the feature is activated.

Limitations

• Only entire domains can be set up for direct delivery, not individual recipients.
• The security level is set to TLS 1.2 or higher, and a certificate from a trusted authority (PKIX certificate). This is not configurable to other security standards.