Introduction

Message revocation is useful in the following situations:

• The user wants to withdraw a message that was sent by mistake.
  Examples: wrong recipient, wrong content.
• The user must comply with retention policies or legal requirements.

A user can manually revoke a message they sent (see revoke immediately or schedule revocation for more information).

Administrators can set the default revocation behavior for their organization. This guide describes how to set a default revocation interval and scope for all users in the organization.

Procedure

1. Log in to the Zivver WebApp.
2. Click Organization Settings in the left navigation panel.
3. Click Policies.
4. Click Message revocation.
5. Select the option you want to set as the default for your organization:
   • No revocation: By default, messages will not be scheduled for revocation.
   • Revoke for recipients: By default, messages will be scheduled for revocation after a certain time, but only for the recipients. Recipients can access the message until the revocation time.
   • Revoke for recipients and sender: By default, messages will be scheduled for revocation after a certain time for all users. Both the sender and recipients can access the message until the revocation time.
6. After selecting a revocation option, set the revocation period by entering a number and selecting the unit (hours, days, or weeks) from the drop-down list.
7. Click Save.

Note

Users can change the default interval and scope before the message expires. They can also cancel the expiration.
For more information, refer to Zivver data access, retention, and deletion.

Monitoring message revocation

To monitor message revocation in your organization, use Zivver Insights. Refer to Message revocation statistics.