We have disabled this functionality by default to improve the security of the application. Please request Support to enable the FTP export for your organization before using it.

With the function Export user data, you can download data these artifacts of your organization.

• Zivver message bodies
• Information about the sender
• Information about the recipient
• Information about the read receipt
• Information about the attachment

The function downloads the data unencrypted with the File Transfer Protocol (FTP) as EML files.

Instructions

Make sure to have an FTP client where you can configure explicit TLS.

Do these steps to export your organization data by FTP.

1. Open Organization Settings > Export user data.

2. In your FTP client, create a connection to ftp.zivver.com

3. Configure for this connection:

   • Explicit TLS
   • Port 21

4. Connect to the host with these credentials:

   • User name: In the Organization Settings > Export user data, copy the user name from the username field.
   • Password: In Organization Settings > API Keys, generate an API key. Then, copy this key. Trust the new certificate.

You can now download the files with the FTP client.