Introduction

By default, troubleshooting data for the Zivver add-in in the new Outlook is not collected. To generate and share this information with our support team, you first need to enable troubleshooting. The steps below explain how to do this.

Procedure

1. Make sure all windows of the new Outlook are closed.
2. Open the Command Prompt on Windows (press Win + R, type cmd, then press Enter).
   Alternatively, open PowerShell by replacing cmd with powershell.
3. Run the command olk.exe -devtools. This will open the new Outlook with browser developer tools available.
4. Click the Console tab in the developer tools.
5. Type allow pasting and press Enter to run the command.
   Info

   The command allow pasting makes it possible to paste content into the console. This is why you need to type the command manually instead of copying and pasting it.
6. Paste window.location.href="https://owa-v6.zivver.com/troubleshoot/enable".
   This will open a browser window with “Thank you, you have enabled troubleshooting” and successfully add the troubleshooting cookie to “https://outlook.office.com”.
7. Close the window. If the window doesn’t have a close button, paste window.history.back() in the console.
8. Compose a new message. The logs will now appear in the Console.