Introduction

The Synctool should run automatically on a daily basis to minimize administrative burden and ensure that all Zivver accounts are up to date. However, in some cases, you may want to make immediate changes. This requires a manual synchronization.

As an administrator, you can manually start a Synctool synchronization at Manual Synchronization. This manual synchronization consists of four steps:

1. The data is loaded and parsed from the sources. Each underlying step is shown in the Synctool.
2. A summary shows the number and type of synchronization actions. For example: “There will be 5 users added to your Zivver organization.”
3. The changes are applied in Zivver.
4. You can review the changes and errors that occurred during the synchronization.

Load and parse data from sources

Click Start to get the latest data from your configured Sources. This can take several minutes depending on the source types and sizes. You can follow progress in the progress bar at the bottom of the Synctool interface.

Tip

Potential errors If any error occurs during loading or parsing of the data, visit Recent events under Logging in the Synctool to troubleshoot.

Verify changes

Info

This step is optional.

If you want to verify the changes before running the synchronization, click Open details at the changes you wish to review. You will be redirected to the Preview changes tab.

Change synchronization options

Info

This step is optional.

Click Change sync options to change the Synchronization Options. Synchronization options determine what the Synctool does with the differences it finds between the Sources and the Target (Zivver).

For example: Create a new Zivver account for a newly created Active Directory account from your LDAP source.

Confirm special synchronization options

Five Synchronization Options require manual confirmation from you as an administrator before they can be executed, because they can have a significant impact on your organization.

Note

Confirm actions If one or more of these synchronization options are enabled for the next manual synchronization, you must confirm your actions before you can run the synchronization.

The synchronization options that require manual confirmation are:

1. Suspending more than 5% of your total number of users.
2. Suspending more than 5% of your total number of functional accounts.
3. Deleting users in Zivver.
4. Deleting functional accounts in Zivver.
5. Updating the password or SsoAccountKey for all users.

Suspending more than 5% of your total number of users Suspending a large part of your organization is unusual and often unintended, therefore it requires confirmation from you as an admin.

Suspending more than 5% of your total number of functional accounts Suspending a large part of your organization is unusual and often unintended, therefore it requires confirmation from you as an admin.

Deleting users in Zivver This process is irreversible and, if unintended, could cause data loss of Zivver messages for affected users.

Deleting functional accounts in Zivver This process is irreversible and, if unintended, could cause data loss of Zivver messages for affected functional accounts.

Updating the password or SsoAccountKey for all users This could cause login issues for users signing in to Zivver via Single Sign-On.

Start a manual synchronization

Tip

Reload data after changes If you have changed the Synctool configuration between clicking Start and Update now, click Reload all data to verify if anything important has changed.

After verifying all changes and confirming synchronization actions when prompted, click Update now to start the manual synchronization.

Progress is shown in the progress bar at the bottom of the Synctool. Task completed successfully indicates that the synchronization is complete.

Review changes and synchronization errors

At Review changes, a summary of both successful and failed changes is shown. Click Open details to get more information per change — you will be redirected to the Review Updates tab.

Read more about how to interpret errors at Review Updates in the Syncing manual.