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Troubleshoot automated synchronization

If the manual synchronization resolved the issue and assigned the users the correct permissions to the functional account, there might be a problem with the automation. Check the points below to troubleshoot the automation:

• Check if the automation has run.
• Check if there are any errors visible in the automation log.
• Check if the sync profiles are scheduled in the correct order:
  1. First, synchronize user accounts.
  2. Then, synchronize the functional accounts.
• Check if the (service) account running the automation has the correct permissions to access the sync profiles.

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