When you run the Zivver Synctool, you might get an error indicating that a file cannot be opened.

Example:

SourceTargetMapFile cannot be opened C:\Zivver\Account mapping\user accounts.map (10501)

In this example, the error refers to an account mapping file. Other possible files include a log file, a CSV file, or an Excel source file.

When this error occurs, you cannot synchronize or update accounts.

Cause

The user account that runs the Synctool does not have permission to create, write to, or open the file. The typical installation location of Synctool V2 and its dependencies is the root of a drive, which usually requires administrator privileges.

Solution

Ensure that the user account running the Synctool has the correct permissions — that is, read and write access to the folders and files related to the Synctool.

Alternatively, run the Synctool as an administrator.

If you start the Synctool as a scheduled task, enable the Run with highest privileges option under Properties.