Introduction

To use Zivver DLP Gateway with Exchange Online, configuration of several mail flow rules is required. In simple terms the rules specify which outgoing emails should and should not be routed to Zivver DLP Gateway and adds an email header which will be recognized by the Zivver Platform.

Follow the steps below to set up the DLP Gateway mail flow rules in Exchange Online.

If you are configuring any additional mail flow rule conditions, actions, exceptions or settings which are not specified on this page, we recommend following Microsoft’ best practices for configuring mail flow rules in Exchange Online.

Prerequisites

• Exchange Administrator privileges
• In order to follow these steps, you must have already created a connector.
  • See Create a connector in Exchange Online for instructions in Exchnage Online.
  • See Create a send connector in Exchange on premise for instructions in Exchange On premise.

Limitations

• If you prevent users from sending email through the Zivver WebApp while using DLP Gateway, you cannot disable the policy Automatically fall back to verification email.

  By default sending email through the Zivver WebApp is enabled. If you are not sure, go to https://app.zivver.com and try to compose a new draft message. Contact your Customer Success Manager or support@zivver.com if you prevent users from sending emails through the Zivver WebApp and you want to disable the policy Automatically fall back to verification email.

Part 1: Configuring the primary mail flow rule

Depending on the Exchange version you use, please go to one of the below pages with the instructions to configure the primary mail flow rule in your Exchange version:

• Create primary DLP Gateway mail flow rule in Exchange Online
• Create primary DLP Gateway mail flow rule in Exchange On premise

Part 2: Handle exceptions

To prevent a loop where emails that originate from the Zivver Platform are rerouted back to the Zivver Platform, you need to set-up additional mail flow rules. The pages below describe how to setup these additional rules for Exchange Online or Exchange On premise.

• Create DLP Gateway exception mail flow rule(s) in Exchange Online
• Create DLP Gateway exception mail flow rule(s) in Exchange On premise

Part 3: Enable the primary DLP Gateway mail flow rule

Depending on the Exchange version you use, please go to one of the below pages with the instructions to enable the primary mail flow rule in you rExchange version:

• Enable primary DLP Gateway mail flow rule in Exchange Online
• Enable primary DLP Gateway mail flow rule in Exchange On prmise