Introduction

We are excited to launch our Zivver OWA add-in v7! With an improved user experience, and faster sending speed, this version takes a big step forward in optimizing the secure mailing experience in Outlook Online.

Upgrading to version 7 of the Zivver OWA add-in is easy but not automatic. This document outlines the steps required for this upgrade.

Info

With OWA add-in v7, Zivver switched back to the old versioning format. Therefore, you will see a version number in the format 7.xxx.x instead of 3.xxx.x.

Technical requirements

OWA    New Outlook

You can install the Zivver OWA add-in in Exchange Online. To use the OWA add-in, the following requirements must be met:

• Use Exchange Online.
• OWA The users’ workstations (Windows or Mac) must have the latest General Availability (GA) or Stable version of one of the following modern browsers installed:
  • Microsoft Edge (Chromium-based) — recommended
  • Google Chrome / Chromium (for Android/iOS) — recommended
  • Mozilla Firefox
  • Apple Safari (for iOS)
• OWA Cookies must be allowed in the browser for the exact URLs listed below. Read more about CookiesAllowedForUrls in Edge (this setting is identical in Chrome):
  • [*.]office.com
  • [*.]office365.com
  • [*.]cloud.microsoft
  • [*.]zivver.com
    The Zivver add-in stores the user’s active session in LocalStorage. Blocking cookies for these domains will cause users to log in after every page refresh.
• OWA Pop-ups must be allowed in the browser for the exact URLs listed below. Read more about PopupsAllowedForUrls in Edge (this setting is identical in Chrome):
  • [*.]office.com
  • [*.]office365.com
  • [*.]cloud.microsoft
  • [*.]zivver.com
    The Zivver add-in uses pop-ups for user authentication. Blocking pop-ups for these domains will prevent users from logging in to Zivver.
• New Outlook Offline mode must be disabled in the new Outlook.
• The Exchange policy that blocks downloading attachments in Outlook must be disabled (this is the default setting).
• An Entra ID admin account with Global Administrator privileges.
• A Zivver administrator account.

Limitations of Microsoft Exchange Online Add-in Management

• It can take up to 24 hours for existing add-ins to be removed for all users in Outlook Online.
• It can take up to 72 hours for existing add-ins to receive an update, such as changing the deployment type or enabling/disabling add-ins for users in Outlook Online.
• It can take up to 4 hours for an add-in to appear when a user sideloads an add-in themselves due to caching in Outlook Online.

Update process

The instructions below explain how to update to Zivver OWA add-in v7. The update process consists of 6 steps, which can be completed in 1 day. However, due to the limitations of Microsoft Exchange Online Add-in Management, it can take up to 72 hours for the update to be fully rolled out to all users.

Warning

Did you test the Zivver OWA add-in v7 with the so called “coexistence add-in” variant?
If so, make sure to remove this version at least 72 hours before you want to start updating v6 to v7.
Check if the coexistence add-in is really removed for all users in Outlook Online before you start updating to v7.

1. Log in to the Microsoft 365 admin center.
2. Select the Zivver OWA v6 add-in.
3. Click Update add-in.
4. Select I have a URL for the manifest file.
5. Enter https://owa-v7.zivver.com/manifest.xml as the URL of the OWA add-in manifest file.
   
   Note

   Make sure to include https://, even though this is already indicated in the user interface.
6. Click Update.

Info

After you have completed the steps above, the update will be rolled out to all users in Outlook Online within 72 hours. During this time, users may still have access to Zivver OWA add-in v6, but they will automatically receive v7 once the update is fully rolled out.

Test the Zivver OWA add-in

After the update has been rolled out, users can test the Zivver OWA add-in v7. The steps below explain how a user can test this.

1. Log in to Outlook Online.
2. Click on mail_outline New email.
3. Wait a moment (about 3 seconds) for the entire draft to load.
4. Click on the Zivver icon.
   Tip

   If you do not see the Zivver icon in the menu bar, click on grid_view Enhance Outlook with apps. and click on the Zivver icon there.
5. In the Zivver side panel, check the version number at the bottom left. For Zivver OWA add-in v7, this will be in the format 7.xxx.x.
6. Click LOGIN if necessary.
7. Toggle on Secure Mailing.
8. Add a recipient.
9. Give the message a subject.
10. Compose the message.
11. Click Send.
12. Check if the recipient has received a Zivver message.