Upgrade to Zivver OWA add-in v4

Introduction

Upgrading from version 3 of the Zivver OWA add-in is straightforward but not automatic. This document describes the steps necessary for the upgrade:

  1. Locate the current installation of the Zivver OWA add-in
  2. Remove Zivver OWA add-in v3
  3. Install Zivver OWA Add-in V4

Locate the current installation of the Zivver OWA add-in

Over the past years Microsoft has moved around the location of the add-in in the admin panel. The location where the Zivver Addin is installed determines the next steps to update to V4 of the Zivver OWA add-in. Please check the locations below to see in which of the following locations the add-in is installed:

The current version of the Zivver OWA add-in must be removed before the latest version can be installed.

Remove Zivver OWA add-in v3

Previous or latest location

To remove Zivver OWA Add-in if it was installed at the previous or latest location:

  1. Click Zivver
  2. Take a screenshot (or mental note) of the Assigned users and Deployment method
  3. Click Remove add-in
  4. Click Remove
  5. Refresh the page
  6. Check that the Zivver OWA add-in was indeed removed from the list
  7. Continue at Install Zivver OWA Add-in V4.

Oldest location

To remove Zivver OWA Add-in if it was installed at the oldest location:

  1. Double-click Zivver
  2. Take a screenshot (or mental note) of the Deployment Method.
  3. Click Cancel
  4. Click the trashcan icon
  5. Click Yes
  6. Continue at Install Zivver OWA Add-in V4.

Install Zivver OWA Add-in V4

Follow the steps in the Zivver OWA add-in installation manual to install v4 of the Zivver OWA add-in. Use the screenshot you took as a reference, to deploy the new version to the same users and with the same deployment method as the old version of the add-in.

Roll back the OwaMailboxPolicy

If Zivver OWA add-in v3 was installed, chances are high you have also created an OwaMailboxPolicy and assigned that policy to the users. This policy is no longer needed and can be reverted to the default policy. See Unset OwaMailboxPolicy document for instructions on how to roll back the OwaMailboxPolicy.

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