Problem

When a popup window of the Zivver Office Plugin opens, you cannot select options or perform other GUI interactions. This occurs when you use multiple displays.

Steps to reproduce

1. Zivver is Off.
2. You create a message in a new window on the external display.
   Standard screen zoom settings at 100%
3. You trigger a warning-level Business Rules.
4. You click Send.

Result: In the Zivver pop-up, you cannot select Close all and send as normal e-mail or any other option.

Cause

This issue may be caused by a rendering problem with Office add-ins.

Solution

Change the display settings to compatibility mode:

1. In Outlook, go to File > Options > General.
2. Under User Interface Options, select Optimize for compatibility (application restart required).

Note

This mode disables dynamic scaling. The text in the entire app might become blurry whenever the app is on a secondary display.