How to enable debugging of the Zivver Office Plugin?

Debug logs help both Zivver and yourself by showing output of what went wrong when an end user experiences a problem in Outlook with the Zivver Office Plugin. Debugging can also provide information for issues that you cannot reproduce yourself or that occur only intermittently.

Debug logs contain a lot of information. Therefore, an accurate date and timestamp of the issue is important.

After collecting debug information, you must disable debugging.

Answer

You have two alternatives to enable debugging.

Alternatives

ALTERNATIVE 1: Through the Windows Registry

1. As an administrator, set the following registry settings:
   • For Office Plugin version 6 and higher:
     • [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings] FileLoggingLevel = Trace
     • [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings] RemoteLoggingLevel = Trace
   • For Office Plugin version 5 and lower:
     • [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings] FileLoggingLevel = Debug
     • [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings] RemoteLoggingLevel = Debug
2. Close Outlook, then start it again.

Disable debugging

1. Set the following values:
   • [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings] FileLoggingLevel = Info
   • [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings] RemoteLoggingLevel = Warning
2. Close Outlook, then start it again.

ALTERNATIVE 2: Through zivver.config.xml

1. Close Outlook.
2. Go to %AppData%\Zivver\OfficePlugin.
3. Open zivver.config.xml.
4. Add the following lines:
   • For Office Plugin version 6 and higher:
     • <FileLoggingLevel>Trace</FileLoggingLevel>
     • <RemoteLoggingLevel>Trace</RemoteLoggingLevel>
   • For Office Plugin version 5 and lower:
     • <FileLoggingLevel>Debug</FileLoggingLevel>
     • <RemoteLoggingLevel>Debug</RemoteLoggingLevel>
5. Start Outlook again.

Disable debugging

1. Remove the lines with <FileLoggingLevel>[level]</FileLoggingLevel> and <RemoteLoggingLevel>[level]</RemoteLoggingLevel>.
2. Start Outlook again.