How to enable debugging of the Zivver Office Plugin?

Debug logs help Zivver and yourself because they show output of what went wrong when an end user gets a problem in Outlook with the Zivver Office plugin. Debugging can also yield information for issues that you cannot reproduce yourself or that occur only intermittently.

Debug logs contain much information. Thus, accurate date and timestamp of the issue is important.

After you collected debug information, you must disable debugging.

Answer

You have these alternatives to enable debugging.

Alternatives

ALTERNATIVE 1: Through the Windows registry

1. Set this registry settings as an administrator:
   1. For Office plugin version 6 and higher:
      • [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings] FileLoggingLevel = Trace
      • [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings] RemoteLoggingLevel = Trace
   2. For Office plugin version 5 and lower:
      • [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings] FileLoggingLevel = Debug
      • [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings] RemoteLoggingLevel = Debug
2. Close Outlook. Then, start again.

Disable debugging

1. [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings]
FileLoggingLevel = Info
2. 1. [HKEY_CURRENT_USER\SOFTWARE\Zivver\OfficePlugin\Settings]
RemoteLoggingLevel = Warning
3. Close Outlook. Then, start again.

ALTERNATIVE 2: Through zivver.config.xml

1. Close Outlook.
2. Go to %AppData%\Zivver\OfficePlugin.
3. Open zivver.config.xml.
4. Add
   1. For Office plugin version 6 and higher:
      • <FileLoggingLevel>Trace</FileLoggingLevel>
      • <RemoteLoggingLevel>Trace</FileLoggingLevel>
   2. For Office plugin version 5 and lower:
      • <FileLoggingLevel>Debug</FileLoggingLevel>
      • <RemoteLoggingLevel>Debug</FileLoggingLevel>
5. Start Outlook again.

Disable debugging

1. Remove the lines with <FileLoggingLevel>[level]</FileLoggingLevel> and <RemoteLoggingLevel>[level]</FileLoggingLevel>
2. Start Outlook again.