Introduction

How to ensure that the Office plugin stays enabled? For this, changes must be made in the Windows registry. As an admin, you can do this:

• Manually
• Automatically with a REG file
• Automatically with a Group Policy Object (GPO)

These settings prevent users from disabling the plugin themselves. Also, Outlook does not disable the plugin when a delay occurs.

Applies to: Outlook 2016, 2019

Manually

This table shows the key value for the Outlook versions:

1. Open the Registry Editor.
2. Go to HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\office\1x.0\outlook\resiliency\addinlist. If necessary, create new keys.
   Info

   The key value for 1x.0 depends on the Outlook version. Refer to the table above.
3. In the addinlist key, enter the string value ZivverOfficePlugin.AddinModule.
4. Modify this new string value.
5. In Value data, enter 1. From this point, users cannot disable the plugin.
6. Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\ZivverOfficePlugin.AddinModule.
7. Create the DWORD key LoadBehavior.
8. Open this new DWORD key and set Value data to 3. The plugin is now always enabled in Outlook.
9. Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\DisabledItems.
10. Delete the key DisabledItems.
11. Recreate the key DisabledItems. From this point, the plugin is not disabled by default.
12. Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\CrashingAddinList.
13. Delete the key CrashingAddinList.
14. Recreate the key CrashingAddinList. The plugin is active again even after a crash.
15. Go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\DoNotDisableAddinList.
16. Create a DWORD key ZivverOfficePlugin.AddinModule.
17. Modify this key and set Value data to 1. The plugin is not disabled when a delay occurs.

Automatically with a REG file

1. Download the file for your Outlook version from our support website.
   • Download the REG file for Outlook 2016 and Outlook 2019
2. Import the REG file.
3. Confirm. The changes are now applied automatically.

Automatically with a GPO

1. Open the Group Policy Manager.
2. Create a new GPO in the domain.
3. Give the GPO a name.
4. Right-click the GPO and select Edit.
5. Go to User Configuration > Windows Settings > Registry.
6. Enter the correct values. Refer to the table below.

Info

The key value for 1x.0 depends on the Outlook version. Refer to the table above.