Introduction

How to clean up the Zivver Office Plugin installation in the registry?

This can be necessary if earlier installations were unsuccessful. Previous installations can leave registry values that hinder a new installation. The registry values are not always deleted when you uninstall the Plugin. If this does not happen, it is necessary to manually delete all the references to the Plugin.

The cleanup of the workstation is necessary only one time. You can install updates to the Office Plugin in the future without cleanup.

Delete current Office Plugin version

Delete the plug-in for all the users on this workstation. The advice is to uninstall with administrator rights with the Windows Control Panel.

1. Open the Control Panel
2. Go to Programs.
3. Select Programs and features.
4. In the list of programs, select the Zivver Office Plugin.
5. Select the Uninstall option. The plug-in is now uninstalled.

Clean up registry values

Tip

The procedure describes the steps in RegScanner. You can download RegScanner.

1. Open RegScanner.
2. Search the registry for the term ‘Officeplugin’.
3. Delete all the results that have Zivver and Officeplugin in their name. Now the registry does not contain remaining values of the plug-in.
4. Install the Office Plugin again. You can use the newest [Office installer] (https://downloads.zivver.com/officeplugin/latest/Zivver.OfficePlugin.Installer.msi).