Introduction

How to install the Zivver Office Plugin for Outlook in an environment with Microsoft Remote Desktop Services (RDS).

Minimal technical requirements

System requirements

• Microsoft Windows 10 or higher.
• Microsoft .NET Framework 4.8 or higher.
• Microsoft Outlook 2016 or higher.
• Memory utilization: +/- 150 MB in total per Outlook session.

Product specific requirements

• HTTPS connection, port 443, TLS v1.2 or higher with https://*.zivver.com.
• Outlook in Cached Mode¹.
• A Microsoft supported scenario when using different versions of Office, Project, and Visio on the same computer.

¹) Zivver follows the recommended practice of Microsoft and Citrix for optimal performance with Outlook in Cached Mode. Performance issues related to Online Mode will be investigated on a best-effort basis.

RDS specific requirements

• Administrator access to the Remote Desktop Host Server(s).

Download link

Latest MSI installer download link

Installation

The plugin can be installed directly on an RDS server in one of two ways:

1. Command line installation
2. Control Panel installation

Tip

You can also install the Zivver Office Plugin on RDS servers using either Microsoft Configuration Manager or Group Policy Objects (GPO).

Make sure to implement the additional required settings as well, not just the plugin installation. Refer to Recommended Office Plugin settings for more details.

Command line installation

1. Log in to the Remote Desktop Session Host Server with administrator rights.
2. Open the Command Line Interface.
   For example, by running the command cmd.
3. Make sure there are currently no users logged on to the server.
4. If the installation is done outside of maintenance windows, enter change logon /disable to ensure users cannot log on during the installation.
5. Enter change user /install to switch the server to installation mode.
6. Run the MSI installer package of the plugin to start the installation process.
   Download the latest version
7. Click Next in the plugin installation wizard.
8. Optional: Click Browse to change the installation folder.

Note

The plugin can only be installed system-wide using the Everyone option. See the general installation manual to learn how to deactivate the plugin for users on a shared workspace.

9. Click Next.
10. Click Next again.
    Wait a moment for the installation to complete.
11. Click Close to close the installation wizard.
12. After installation, enter change user /execute to return the server to execution mode.
13. Enter change logon /enable to allow users to log in again.
    The plugin is now installed on the server.

Go to recommended Office plugin settings

Control Panel installation

1. Log in to the RDS Host Server with administrator rights.
2. Open the Command Line Interface.
   For example, by running the command cmd.
3. Make sure there are currently no users logged on to the server.
4. If the installation is done outside of maintenance windows, enter change logon /disable to prevent users from logging on during the installation.
5. Open the Control panel.
6. Go to Programs.
7. Select Install Application on Remote Desktop Server.
8. Click Next.
9. Click Browse and select the MSI installer package of the plugin.
   Download the latest version
10. Click Open to confirm the selection.
11. Click Next.
    The plugin installation wizard should now open.
12. Click Next.
13. Optional: Click Browse to change the installation folder.

Note

The plugin can only be installed system-wide using the Everyone option. See the general installation manual to learn how to deactivate the plugin for users on a shared workspace.

14. Click Next.
15. Click Next again.
    Wait a moment until the plugin is installed.
16. Click Close to close the plugin installation wizard.
17. In the Install Application on Remote Desktop Server wizard, click Finish.
    The plugin is now installed on the server.
18. Enter change logon /enable to allow users to log in to the server again.

Go to recommended Office plugin settings

Recommended Office plugin settings

The recommended Office plugin settings can be deployed on a RDS server via GPO. Please visit the Recommended Office plugin settings of the GPO installation manual.

Update the plugin

Download the latest MSI version of the Office plugin and repeat the steps from the previous chapter Installation. The old version will be overwritten by the newest version of the Office plugin.

Uninstall the plugin

1. Log in to the RDS Host Server with administrator rights.
2. Open the Control panel.
3. Go to Programs.
4. Click Programs and Features.
5. Select the Zivver Office Plugin.
6. Click Uninstall.
7. Click Yes to confirm.
   Wait until the uninstallation process is complete. The plugin is now removed from the server.

Remove recommended Office plugin settings

The recommended Office plugin settings can be removed from a RDS server via GPO. Please visit the Remove recommended Office plugin settings of the GPO installation manual.