Introduction

This manual explains how to install the Zivver Office plugin for Outlook in an environment with Microsoft Remote Desktop Services (RDS), also known as Microsoft Terminal Services (TS) in Microsoft Windows Server 2008 and earlier.

Technical requirements

To install the plugin in an RDS environment, you will need the following:

• Administrator access to the Remote Desktop Host Server(s).
• The Zivver Office plugin MSI installer package.
  Download the latest version
• The desktops must meet the following requirements to be able to work with the plugin:
  • Outlook 2010 or higher.
  • Windows 7 or higher.
  • .NET Framework 4.7.2 or higher.
  • Must be able to connect to https://*.zivver.com over TLS v1.2 via port 443.

Installation

The plugin can be installed directly on an RDS server in one of two ways:

1. Command line installation
2. Control Panel installation

Command line installation

Follow the steps below to install the plugin via the command line.

1. Log in to the Remote Desktop Session Host Server with administrator rights.
2. Open the Command Line Interface.
   For example by running the command cmd.
3. Enter change logon /disable to ensure users will not log on to the server during the installation process, although this will likely take place during a maintenance window.
4. Make sure there are currently no users logged on to the server.
5. Enter change user /install to change the server to installation mode.
6. Execute the MSI installer package of the plugin to start the installation process.
   Download the latest version
7. Click Next in the plugin installation wizard.

8. Optional: Click Browse to change the folder where the plugin will be installed.

   The plugin can only be installed on a system level with the option for Everyone. Go to Recommended additional settings and search for LoadBehavior to learn how to deactivate the plugin for certain or all users. This could be necessary when you are installing the plugin on an RDS, but only want to activate it for a pilot group of users.

9. Click Next.

10. Click Next again.
    Wait a moment until the plugin is installed.

11. Click Close to close the plugin installation wizard.

12. After installing the plugin, enter change user /execute to change the server back to execution mode.

13. Enter change logon /enable to allow users to log in to the server again.
    The plugin is now installed on the server.

Control Panel installation

Follow the steps below to install the plugin via the Control Panel.

1. Log in to the RDS Host Server with administrator rights.
2. Make sure there are currently no users logged in on the server, although the installation will likely take place during a maintenance window.
3. Open the Control Panel.
4. Go to Programs.
5. Select the option Install Application on Remote Desktop Server.
6. Click Next.
7. Click Browse and select the MSI installation package of the plugin.
   Download the latest version
8. Click Open to confirm the selection.
9. Click Next.
10. The installation wizard of the plugin should now open. Click Next.

11. Optional: Click Browse to change the folder where the plugin will be installed.

    The plugin can only be installed on a system level with the option for Everyone. Go to Recommended additional settings and search for LoadBehavior to learn how to deactivate the plugin for certain or all users. This could be necessary when you are installing the plugin on an RDS, but only want to activate it for a pilot group of users.

12. Click Next.

13. Click Next again.
    Wait a moment until the plugin is installed.

14. Click Close to close the plugin installation wizard.

15. In the Install Application on Remote Desktop Server wizard, click Finish.
    The plugin is now installed on the server.

Update the plugin

Download the latest MSI version of the Office plugin and repeat the steps from the previous chapter Installation. The old version will be overwritten by the newest version of the Office plugin.

Recommended additional settings

Several registry settings are recommended for use of the Zivver Office Plugin. For example, make sure that:

• users cannot deactivate the plugin manually
• the plugin is always enabled in Outlook
• the plugin is not disabled by Outlook in the event of a delay

With these recommended settings, users will always be able to send secure emails.

Chapter Additional required settings of the GPO installation manual explains how to install Zivver’s custom ADM templates and how to deploy the settings via GPO.

Uninstall the plugin

Follow the steps below if you want to uninstall the plugin on an RDS server.

1. Log in to the RDS Host Server with administrator rights.
2. Open the Control Panel.
3. Go to Programs.
4. Click Programs and Features.
5. Select the Zivver Office Plugin.
6. Click Uninstall.
7. Click Yes to confirm.
   Wait until the uninstallation process is complete. The plugin is now removed from the server.