Keep these known limitations in mind when using Plugin Assisted Mail Submission (PAMS).

• Make sure that a Mail Flow Rule in your mail server or SEG is activated and configured correctly. Otherwise, the mail server might deliver the sent Zivver message as a regular (unsecured) email or might not deliver it at all.

• With Zivver you can send large attachments (up to 5TB) using the Zivver attachment button in Outlook. However, your mail server or SEG cannot process such attachments because the maximum message size in Microsoft Exchange or other mail servers or SEGs is limited.

  If an employee must send large attachments, the mail server or SEG cannot process them. If your mail server or SEG must process all attachments, the maximum attachment size is limited. To prevent employees from uploading large attachments, you can disable the Zivver attachment button with a registry key.

• Securely sent messages are not always visible as Zivver messages in the Sent Items folder in Outlook. This occurs when the sender is not logged in to Zivver or when the Zivver Office Plugin is not available.