Introduction

This manual describes how to investigate Zivver messages with Microsoft eDiscovery.

Zivver messages are usually sent and received using the Zivver Office Plugin in Outlook. To search through Zivver messages which were not sent or received with the Zivver Office Plugin, refer to Importing unencrypted Zivver messages in eDiscovery.

Search a sent Zivver message

With eDiscovery you inspect sent Zivver messages for research into legally relevant information. In the standard configuration of Zivver, sent Zivver messages are stored encrypted, after which only the meta information for Zivver messages can be viewed in eDiscovery. To read the content of a Zivver message, use a Zivver client, such as the Zivver Office Plugin for Outlook.

Zivver also offers the possibility to read the full (unencrypted) Zivver conversation in eDiscovery through the Zivver setting “Locally save sent messages unencrypted”.

In the following sections, you can read more about the operation of the standard configuration (using encrypted messages) and the Zivver setting to locally save unencrypted messages.

Encrypted Zivver messages

A sent Zivver message is stored encrypted by default in the Sent Items folder in Outlook (the so-called default configuration in Zivver). The Zivver Office Plugin decrypts this message so that you can read it.

However, if you view the same message via eDiscovery, you will not see the content of the encrypted message but the notification message instead. The notification message from Zivver is recognizable by the blue button Click for message. The Zivver message is encrypted and can only be read with a Zivver client, such as the Zivver Office Plugin.

The notification message contains meta-information about the sender, the recipient, the subject and the date and time when the message was sent. This information is immediately visible in eDiscovery. However, the content of the sent message can only be viewed through a Zivver client, such as the Office plugin for Outlook. To inspect the contents of a Zivver conversation as an auditor, you need delegated access to the Zivver account. Read more about this in the next subsection.

How to obtain delegate access to a Zivver account

Any Zivver administrator can give a user delegated access to a Zivver account so that this user can read and send messages on behalf of the delegated account.
Do the instructions to do so.

Save Zivver messages unencrypted

Zivver offers the possibility to automatically save Zivver messages unencrypted in Outlook. With the Zivver setting Save sent Zivver messages without encryption, the Office plug-in replaces the notification message with the unencrypted and therefore readable message. This happens in the background while sending. The result of this setting is that in eDiscovery you can view the readable, sent Zivver message.

You can set the Zivver setting Save sent Zivver messages unencrypted for a personal account in Outlook or set it centrally as an administrator via the administrator dashboard. Read how to activate this Zivver setting in the following sections.

Activate unencrypted saving in the Office Plugin for a single user

Do these steps to activate unencrypted saving for a personal account in Outlook.

1. Open Outlook.
2. Go to the Zivver tab in the ribbon.
3. Click Settings settings .
4. Check the option to Save sent Zivver messages unencrypted.
5. Click Close.
   Sent Zivver messages will automatically be stored in unencrypted form from this moment on. In eDiscovery, the Zivver messages sent are therefore immediately legible.

Activate unencrypted storage centrally as an administrator

Do the steps below to centrally activate the unencrypted save setting via the administrator dashboard:

1. Log in as administrator to the Zivver WebApp.
2. Go to Organization settings tune .
3. Go to Plugin settings power .
4. Select the option Save sent Zivver messages without encryption.
5. Optional: activate the option Mandatory to prevent a user from turning this option off in Outlook.
   

From now on, sent Zivver messages are automatically stored in encrypted form for users. In eDiscovery, the Zivver messages sent are therefore immediately legible without a Zivver client (such as the Office plug-in for Outlook).

Search a received Zivver message

With eDiscovery you can inspect received Zivver messages for research into legally relevant information. In the standard configuration of Zivver, received Zivver messages are stored encrypted, after which only the meta information for Zivver messages can be viewed in eDiscovery. To read a Zivver message, use a Zivver client, such as the Zivver Office Plugin for Outlook.

Zivver also offers the possibility to read the full (unencrypted) Zivver conversation in eDiscovery through the Zivver setting “Locally save received messages unencrypted”.

In the following sections, you can read more about the operation of the standard configuration (using encrypted messages) and Zivver settings.

If received Zivver messages are encrypted

A received Zivver message is stored encrypted by default in your inbox in Outlook. This is the standard configuration in Zivver. The Zivver Office Plugin decrypts this message so that you can read it.

However, if you view the same message via eDiscovery, you will not see the content of the encrypted message, but the notification message instead. The notification message from Zivver is recognizable by the blue button Click for message. The Zivver message is encrypted and can only be read with a Zivver client, such as the Zivver Office Plugin for Outlook.

The notification message contains meta-information about the sender, the recipient, the subject and date and time when the message was received. This information is immediately visible in eDiscovery. However, the content of the received message can only be viewed through a Zivver client, such as the Office plug-in for Outlook. To read the content of a Zivver conversation as an auditor, you need delegated access to the Zivver account. Read more about this in the next subsection.

How to obtain delegate access to a Zivver account

Any Zivver administrator can give a user delegated access to a Zivver account so that this user can read and send messages on behalf of the delegated account.
Do the instructions to do so.

Activate unencrypted storage for received Zivver messages

Zivver offers the possibility to automatically save received Zivver messages without encryption in Outlook. With the Zivver setting Save received Zivver messages without encryption, the Office Plugin replaces the notification message with the unencrypted and therefore readable message. This happens in the background as soon as you view the message. In eDiscovery you can view the readable, received Zivver message.

You can set the Zivver setting Save received Zivver messages unencrypted for a personal account in Outlook or set it centrally as an administrator via the administrator dashboard. Read how to activate this Zivver setting in the following sections.

Activate unencrypted saving of received messages in the Office Plugin for a single user

Do these steps to activate the unencrypted saving for your personal account in Outlook.

1. Open Outlook.
2. Go to the Zivver tab in the ribbon.
3. Click Settings settings .
4. Check the option to Save received Zivver messages unencrypted.
5. Click Close.
   From now on, Outlook stores sent Zivver messages unencrypted. In eDiscovery, the Zivver messages sent are therefore immediately legible.

Activate unencrypted storage centrally as an administrator

Do these steps to centrally activate the unencrypted save setting via the administrator dashboard as an administrator.

1. Log in as an administrator to the Zivver WebApp.
2. Go to Organization Settings tune .
3. Go to Plugin settings power .
4. Enable the option Save received Zivver messages without encryption.
5. Optional: activate the option Forced to prevent a user from turning this option off in Outlook. Received Zivver messages will automatically be stored in unencrypted form from this moment on. In eDiscovery, the Zivver messages sent are therefore immediately legible.

Importing unencrypted Zivver messages in eDiscovery

With Microsoft Office 365 Advanced eDiscovery you can import messages from outside Office 365 and search them with eDiscovery.

Use the Zivver FTP functionality to export sent and received Zivver messages unencrypted (as EML files). You can then import these unencrypted messages into eDiscovery.