Zivver makes secure email as easy as possible. Nevertheless, Zivver recommends that you properly inform customers and contacts with whom you communicate securely in advance. This helps prevent questions and surprises for recipients. Zivver is happy to support you with practical communication templates.

Click here to download Zivver’s Internal communication templates
Click here to download Zivver’s External communication templates

Explanation in notification emails

You can include a short explanation in each notification email to inform the recipient that your organization communicates securely using Zivver. Zivver also recommends mentioning a contact option here in case the recipient has questions about the message.

Information on your website

Also add a notice on your website stating that you communicate securely via Zivver. You can then refer customers and contacts to this page for more information. Zivver also provides communication templates for this purpose.

Inform the contacts you email frequently

If you frequently email certain contacts, inform them in advance that you will be sending specific information securely from now on. This allows you to explain how they can open a secure message. Your contacts can also create a free Zivver account themselves, making it easier to open your messages and to send secure messages to you as well.