At Zivver, we take data security seriously. If a security breach occurs that affects your personal data, we will notify you and follow our procedures to investigate and resolve the issue.

What is a Personal Data Breach?

A data breach refers to any security incident that results in:

• Accidental or unlawful destruction or loss of personal data
• Unauthorized access, or disclosure of personal data
• Any compromise of stored, transmitted, or processed data

What we do in case of a breach

If we detect a data breach, we will:

1. Investigate the breach – Identify the cause and extent of the incident.
2. Notify affected parties – Inform you as soon as possible if your data is impacted.
3. Take corrective action – Implement measures to prevent further breaches.
4. Provide guidance & share evidence – Support you with recommended actions and share relevant findings to help you assess the impact.

What you can do

As an administrator, you play a key role in maintaining security. If you suspect a breach, follow these steps:

1. Identify & contain – Determine the affected data and if applicable, restrict access immediately.
2. Report the issue – Contact our support team via an email at support@zivver.com, create a ticket on support.zivver.com, or a phone call to 31 (0)85 016 0555. When applicable: via the support functionality in the Zivver admin panel.
3. Collect evidence – Save logs, emails, or other relevant information for investigation.
4. Update security measures – Review user access, reset passwords, and enable extra security layers if needed.